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Sending onboarding emails

You can send the onboarding email to a single user, to several selected users, or to everyone who has not registered yet.

The email only goes to users who have not set a password yet. Users who have already registered do not receive it.

A single user

  1. Log in to the atwork Suite.
  2. Click User manager in the menu.
  3. Edit the user in question.
  4. Click Resend invitation.

The button only appears for users who have not registered yet. If a user has forgotten their password, they can use Forgot password on the login page.

Several selected users

Administrators can send onboarding emails to several users at once.

  • Only users with pending onboarding are shown.
  • Deactivated users and blue collar users are excluded automatically.
  • Use the role filters and the name search to find the users you need, then send the notifications with one click.

All users who have not registered yet

  1. Click User manager in the menu.
  2. Click Resend invitations.
  3. Confirm in the dialogue.
  4. Sending can take a few minutes and you will be notified once it is done.

 

FAQ

Why can I not see the button?

Either the user has already registered and set a password, or your tenant logs in via single sign-on. In that case users do not set a password and do not need an onboarding email.

Does changing an email address send an onboarding email automatically?

No. Changing an email address is a silent action. You decide when the onboarding email goes out