---
title: Incident response
description: This article describes the incident response.
---

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1. [Trust Center](https://support.atwork.ai/en/trust-center?hsLang=en)
2. [Information on Incident response](https://support.atwork.ai/en/trust-center/information-on-incident-response?hsLang=en)

# Incident response

Should security incidents occur, they would be detected through internal monitoring or user reports. Incidents are investigated and resolved directly by the atwork development team, with a bug ticket being created for each incident and corrective measures and solutions being documented. Major incidents are immediately escalated to management.

Customers are informed as soon as their data or services are affected.

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